If you’re having trouble docking a bike, please try a different dock. Make sure you’re pushing your bike all the way into the dock. If holding the bike and pushing from the handlebars isn’t working, some people find it easier to push the bike in by the seat, while holding only one handlebar to guide the bike.
If you’re still having trouble, please call Customer Service at (855) 898-2378. Whatever you do, don’t just leave a bike unlocked if you can’t dock it – you could be charged for additional usage fees if your bike isn't docked within 30 minutes, or charged a lost bike fee of $1200 if your bike is not docked within 24 hours.