FAQ

About Bike Share Toronto

What is bike share?

Bike share is an innovative mode of transportation that allows users to make trips using publicly available bikes. It consists of a fleet of specially designed, sturdy and durable bikes that are locked into a network of docking stations throughout the service area. The bikes can be unlocked from one station and returned to any other station in the system, making bike share ideal for short, one-way trips.

What should you use bike share for?

Bike share is ideal for one-way trips. People use bike share to commute to work or school, run errands, and get to appointments or social engagements. It can also be great for connecting to other modes of transportation – such as a commuter train or car rental location. Some people also use bike share to get exercise or take recreational rides around the city.

When should I use bike share vs. bike rental?

Bike share is ideal for short, one-way rides – getting from Point A to Point B. If you’d like to take a long ride (e.g., keep a bike out for an entire afternoon or day), it’s typically more cost-effective to rent a bike.

Do I need bike share if I have my own bike?

Bike share can still be very useful even if you own your own bike. It’s ideal for one-way trips, when you wouldn’t be able to ride your own bike back home, or for when you're already out and decide that biking is the best way to get to where you're going. It also saves the hassle of having to carry around a bike lock, and spares your bike from additional wear and tear. Many people who own their own bike join their city's bike share program, and find that there are complementary use cases for riding their own bike vs. using bike share.

Who can use Bike Share Toronto?

Bike Share Toronto is for anyone who is at least 16 years of age. If you are under 18, you must be accompanied by a parent or guardian.

How much does Bike Share Toronto cost?

There are different options for using Bike Share Toronto – you can join as an Annual Member or purchase a Day Pass or 3-Day Pass. Please see the Pricing page for details.

Where can I ride Bike Share Toronto?

You can ride Bike Share Toronto on streets, bike lanes, and bikeways in the service area. Bicycles are prohibited on sidewalks, expressways, freeway highways such as the 400 series, the QEW, Ottawa Queensway, and on roads where "No Bicycle" signs are posted. See Rules of the Road for more riding tips.

What is a station, a dock, and a kiosk?

A station is the row of bikes that can be found throughout Toronto. They are solar powered, and each station consists of a variable number of bike docking ports.

A dock is what holds each individual bicycle. The bicycles are locked into the docks and must be unlocked using a bike key or ride code. Each dock contains a slot for the bike key and a keypad where ride codes can be entered. Docks also have a red, yellow and green light. If a dock is showing a red light, it means that the bike is broken and cannot be unlocked.

A kiosk is the structure that can be found at one end of each Bike Share Toronto station. The kiosk contains information about how Bike Share Toronto works, as well as a touchscreen that can be used to buy passes, get ride codes, and redeem gift certificates.

Where are the stations?

The Bike Share Toronto stations are distributed throughout the city, and are placed based on population and transport needs. Check out the Station Map for the exact locations.

How many bikes and stations are there?

As of the end of 2016, there are 2,000 bikes and 200 stations throughout Toronto. Check out the Station Map to see the full Bike Share Toronto coverage.

How It Works

How does Bike Share Toronto work?

Bike Share Toronto is designed to be a convenient way to get around the city, and is ideal for short rides and one-way trips. Join as an Annual Member or buy a Day Pass, and you’ll get access to 2,000 bikes across the city. Pick up a bike at one of 200 stations whenever you need one, and drop it off at any other station when you’re done with your ride. Take as many rides as you want while your pass or membership is active. Visit How It Works to learn more.

How do the Bike Share Toronto bicycles work?

The Bike Share Toronto bicycles are traditional bicycles (not electric) that were designed for easy riding in an urban environment. They were built to be comfortable for any type of rider, regardless of height or riding ability. Visit Meet the Bike to learn more.

Do the bikes fit everyone?

The Bike Share Toronto bicycles were built to fit people of all different sizes and heights. There is a black lever at the bottom of the seat post that allows you to adjust the seat up and down. The numbered markings help you remember your setting for next time. Visit Meet the Bike to learn more.

Don't forget: only people who are 16 years and older can ride Bike Share Toronto.

How do I take out a bike?

First, you need to become an Annual Member or buy a Day Pass to be able to use Bike Share Toronto. Then, find available bikes on the Station Map or mobile app. If you're an Annual Member, you can insert your bike key into a dock to unlock a bike. If you purchase a Day Pass, you'll get a ride code, which you'll type into the keypad on the dock. Once you've successfully inserted your member bike key or entered a ride code, the light on the dock will turn green. This means the bike is unlocked. To remove it from the dock, pull the bike out by the handlebars or lift the bike by the seat to release it.

How long can I keep a bike out?

The first 30 minutes of each ride are included in the membership or pass price. You can keep a bike out for longer, but additional usage fees apply. Please see the Annual Membership and Day Passes pages for more pricing details.

Why are rides only 30 minutes?

Bike share is designed for short rides and one-way trips. Rides are limited in length to make sure that bikes are available for all users to “share” throughout the day. That’s why only the first 30 minutes of each ride are included in the pass price, and why extra fees apply for longer trips – to encourage riders to use bike share for short trips and to return their bikes within this amount of time.

What are the fees if you keep a bike out longer than 30 minutes?

If you keep a bike out for longer than 30 minutes at a time, you will be charged an extra $1.50 for the first 30 minutes over, $4 for the next 30 minutes, and $7 for each additional 30 minutes after that. Please see the Annual Membership or Day Passes page for more information.

How do I know if I was charged usage fees?

If you're an Annual Member, log into your account and check your billing statements.

If you rode using a Day Pass or 3-Day Pass, go to a Bike Share Toronto kiosk (found at the end of each station), press the “Account Info” button, and follow the on-screen instructions. If you have any questions or need any help, please contact Customer Service.

How do I return a bike?

You can return your bike to any station with an open dock – you don't have to bring it back to the station where you picked it up, making Bike Share Toronto ideal for one-way trips. Find available docks on the Station Map or mobile app. Line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly (don't slam it!). Wait until the light on the dock turns green to make sure it's locked.

How can I make sure my bike was docked correctly?

To dock a bike, line up the triangle at the front of the bike with the dock and push the bike firmly into the dock. The light on the dock will first show yellow. If it turns to green, it means you’ve docked the bike correctly and ended your ride. If the light turns to red, it means that the bike was not docked correctly and is not locked. If no light appears at all, it means that the bike was not inserted correctly into the dock. If you get a red light or no light, remove the bike from the dock and push it back in to try again. If you're out on a ride and are having trouble docking a bike, please call Customer Service at (855) 898-2378.

Can I ride a bike outside of the service area?

You can ride a bike outside of the service area, but it's a good idea not to go too far, since you will have to return to the service area to dock your bike. If you keep a bike out for longer than 30 minutes, you will incur additional usage fees. Please see the Annual Membership and Day Passes pages for more pricing details.

Can I bring a bike on the bus or train?

No, Bike Share Toronto bicycles cannot be taken on a bus or train. Please dock your bike before you get on, and you can pick up another bike when you get off if you’re still in the service area.

Annual Memberships

How much does an Annual Membership cost?

The current cost of an Annual Membership is $90. Please see the Annual Membership page for more details.

How do I sign up for an Annual Membership?

You can sign up for an Annual Membership through this website. Please see the Annual Membership page for more details and click the "Join Now" button.

When does my membership begin after I sign up?

Your Annual Membership starts within 24 hours upon purchase. We'll send you a bike key in the mail, but you can start riding sooner if you'd like by getting ride codes through the mobile app Transit App. See the Get the App page for more details.

When will I get my bike key?

If you signed up for an Annual Membership through the Bike Share Toronto website, you will receive a membership bike key in the mail in approximately 2-3 business days. If you don't receive it, please contact Customer Service.

You don’t have to wait for your key to start using your Annual Membership – you can ride as soon as you sign up! See the Get the App page for information on how to use Transit App to get ride codes.

How do I activate my bike key?

When you receive a new bike key, you must activate it before you can start using it. Log into your account online and click the link to activate your bike key. You’ll need the ID code on your bike key, which can be found right below the barcode. If you have any trouble, please contact Customer Service.

How do I take out a bike with my bike key?

Insert your bike key into the slot in the dock – the light on the dock will turn yellow momentarily, and then green. When the light turns green, it means your bike is unlocked and you can pull the bike out from the dock. If the light turns red, remove your key, wait for the light to go out, and try again.

If you’re inserting your key all the way into the slot but not getting any light at all, make sure that you have activated your key first. If you have already activated your key and you’re still having trouble, please contact Customer Service.

Can I ride even if I don't have my bike key?

Yes, you can use Transit App to get a ride code! See the Get the App page for more details on how to use and download Transit App.

Why do I need to keep an active credit card on file?

Every member must have an active credit card on file in case any usage fees are incurred for rides longer than 30 minutes or for lost bikes. Please see the Annual Membership page for more details about usage fees. If your billing information or address changes, or if your credit card is going to expire soon, please log into your account and update your billing info.

Can I lend my bike key to someone else?

No, Bike Share Toronto memberships cannot be shared and are not transferrable. It is also risky to lend your key to a friend, because if they incur any usage fees or lose a bike, you will be responsible for the charges as the account holder.

Can I take out more than one bike with my bike key?

You can only take out one bike with your Annual Membership. If you’re with a friend who also wants to use Bike Share Toronto, you can purchase a Day Pass or 3-Day Pass from a station kiosk.

How do I renew my Annual Membership?

When you sign up for a new Annual Membership, you are automatically enrolled in auto-renew to make sure there are no interruptions in your service. We will bill your card on file one day before your membership is set to expire. If you have never turned off auto-renew, you don’t need to do anything to enjoy another year of riding!

If you have turned off auto-renew in your account settings, you will have to manually renew your membership. Log into your account and click “Renew" under Current Membership Plan.

Is there a security deposit for Annual Members?

No, there is no security deposit for Annual Members. But you must keep an active card on file in case any usage fees are incurred for rides over 30 minutes or for lost bikes.

Does Bike Share Toronto offer any discounted memberships?

Bike Share Toronto offers Corporate Memberships and discounts for PRESTO card holders.

Does Bike Share Toronto have corporate memberships?

Yes! Our Corporate Program is great for companies, universities or residential buildings to offer perks to their employees, students or members. See the Corporate Membership page for more information.

If you'd like to enroll your organization in our Corporate Program, please contact us at marketing@bikesharetoronto.com and we'll tailor a plan based on your organization's needs.

Does Bike Share Toronto have student memberships?

Bike Share Toronto does not offer a specific membership for students. However, if your school has enrolled in our Corporate Program, you may be eligible for a subsidized membership. Please visit the Corporate Membership page for more information.

Day Passes

How much do passes cost?

A Day Pass costs $7 for 24-hour access, and a 3-Day Pass costs $15 for 72-hour access. Please see the Day Passes page for more info.

How do I purchase a pass?

There are two ways to buy a Day Pass or 3-Day Pass:

  • Passes can be purchased at any Bike Share Toronto kiosk, found at the end of each station – see the step-by-step instructions to buy a pass, unlock a bike, and return a bike.
  • You can use Transit App to purchase passes and get ride codes to unlock bikes right on your phone. Learn more on the Get the App page.

​Which payment methods are accepted to purchase a pass?​

You can use any major credit card to purchase a Bike Share Toronto pass – insert your card into the kiosk when prompted on the touchscreen. Debit cards and prepaid cards are not accepted.

Why is a security deposit charged when I buy a pass?

When you purchase a Day Pass or 3-Day Pass, a pre-authorization security deposit hold of $101 per bike is placed on your card account to insure against any additional usage fees you might incur. This is not a settled charge, but if you use a debit card to purchase a pass, it might result in overdraft fees if you don’t have sufficient funds in your account to cover the hold. For this reason, we recommend using a credit card when purchasing a Day Pass or 3-Day Pass.

When will I get my security deposit back?

As long as you don’t incur excessive usage fees or a lost bike charge, we will release the $101 security deposit hold within 2 business days. Depending on your card provider, it may take additional time for the charge to disappear from your credit card or for the funds to be returned to your debit account. If you haven't gotten your funds back after 2 business days, please contact your bank or credit card provider.

Why was my purchase rejected?

There are a few reasons why a purchase could be rejected:

  • You do not have sufficient funds in your debit card account or sufficient credit limit on your credit card account to cover the $101 security deposit hold.
  • Your bank rejected the transaction.
  • You are trying to use a prepaid card.

Can I purchase a new pass with the same credit card before my current pass expires?

No, you can’t purchase a new pass using the same credit card while you still have an active pass. If you purchased a Day Pass and wanted to buy a second Day Pass before the first pass expired, you would have to use a different credit or debit card.

Can I take out more than one bike with a single pass?

You can purchase up to 4 bikes on one Day Pass or 3-Day Pass. Each bike costs $7 for a Day Pass and $15 for a 3-Day Pass.

How do I take out a bike with my pass?

If you purchase a Day Pass or 3-Day Pass through a Bike Share Toronto kiosk, you will get a 5-digit ride code. Type the ride code into the keypad on a dock with an available bike. Ride codes expire after 5 minutes and are for a single use only. If your ride code expires, or to ride again while your pass is active, insert the same credit card into the kiosk to get a new ride code. If you have rented multiple bikes on one pass, you will receive one ride code that can be used to unlock all of the bikes. For more details, please see the step-by-step instructions.

Can I use the same 5-digit ride code more than once?

Each 5-digit ride code can only be used for one ride. If you rented multiple bikes on one pass, the same ride code is used to unlock all of the bikes. To take another ride, you must request another ride code – just insert the same credit card that you used to purchase your pass into the kiosk, and follow the onscreen instructions. (Don’t worry, you won’t be charged again.)

Will I be charged again for a new ride code?

As long as you use the same credit or debit card that you used to purchase your pass, and your pass is still active, you will not be charged again to get a new ride code.

How many times can I ride with my pass?

You can ride as many times as you want while your pass is active! The first 30 minutes of each ride are included in the Day Pass and 3-Day Pass price. If you keep a bike out for longer than 30 minutes at a time, extra usage fees apply. Please see the Day Passes page for more pricing details.

How long can I keep a bike out with my pass?

The first 30 minutes of each ride are included in the Day Pass and 3-Day Pass price. You can keep a bike out for longer, but you will be charged extra usage fees ($4 for each additional 15 minutes). Please see the Day Passes page for more information.

Safety

Is Bike Share Toronto safe?

While there can be risks with any mode of transportation, bike share has proven to be relatively safe. The Bike Share Toronto bicycles are built for stability and durability, and not built for speed. The loud bell and motion-activated lights also make the bikes more visible to cars and other cyclists. All of these factors reduce the possibility of getting into an accident. Of course, it is always recommended that riders wear helmets to greatly reduce the risk of head injury should an accident occur.

Do I have to wear a helmet?

In Ontario, it is the law that cyclists under the age of 18 wear a helmet while riding. Adults 18 and older are not required to wear a bike helmet, but it is always recommended for riders of all ages. Helmets have been proven to greatly reduce the risk of head injury in an accident.

Is there anything I should do before starting a ride?

Before each ride, always be sure to adjust the seat to fit your height. It’s also a good idea to squeeze the brakes to make sure there’s good resistance, and to check the tires to make sure they’re not flat. Please see our Rules of the Road for more pre-ride safety tips.

How do I ride safely in the city?

There are a few cycling laws that all riders must follow to help ensure a safe ride:

  • Ride in the same direction as traffic
  • Follow all traffic signs and signals
  • Yield to pedestrians
  • Stay off sidewalks
  • Never ride distracted – wearing headphones in both ears is illegal, and it’s never a good idea to use your phone while riding
  • Use hand signals when turning, and do not to weave in and out of traffic

Please see the Rules of the Road section for more riding tips.

Where are the bike lanes in Toronto?

View or download the Toronto Cycling Map to find a route using bike lanes.

Are there lessons on how to ride safely in the city?

The organization CAN-BIKE offers classes for adults on learning to ride, navigating traffic, commuting by bike, and more. Visit their website for more information and a schedule of classes.

Troubleshooting

What should I do if my ride code isn't working

If you’ve entered your code correctly into keypad on the dock, and the light on the dock isn’t turning green, there may be a few reasons why your ride code isn’t working:

  • The light on the dock is red → this means the bike is broken and can’t be unlocked
  • Something is wrong with the dock → occasionally, the technology on the dock may fail
  • The ride code expired → codes are only valid for 5 minutes for security purposes

If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the same credit card again to get a new ride code (don’t worry, you won’t be charged again).

What should I do if my bike key isn't working?

There are a few reasons why your bike key may not be working:

  • It hasn’t been activated → you must activate your bike key through your account before you can use it.
  • You have an open rental → if you haven’t returned your last bike, you won’t be able to take out a new bike.
  • Your billing info is outdated → you must have an active credit card on file in order to use Bike Share Toronto; if your card expired or became invalid, your key may have been deactivated.
  • You aren’t inserting your key correctly in the dock→ make sure you’re inserting your key all the way into the slot in the dock; if you’re getting a light on the dock, it means your key is working.

If you’ve checked all the reasons above and are still having a problem with your key, please contact Customer Service so we can send you a new one.

What should I do if my bike key gets lost or stolen?

Please call Customer Service at (855) 898-2378 as soon as possible to deactivate your bike key and prevent fraudulent use. Any overtime, service, damage or stolen bike fees incurred by your key before you have reported it as lost or stolen will be your responsibility.

You can place an order for a new bike key through Customer Service for a small replacement fee.

What does a red light on a dock mean?

A red light on a dock with a bike means that the bike is broken and cannot be used again until it’s been fixed by a Bike Share Toronto technician. Sometimes friendly riders will turn the seat of a broken bike backward, so it’s easy to spot from afar and you don’t waste your time walking up to it. A red light on a dock without a bike means that there is a problem with the dock and it cannot accept bike returns.

If you ever take out a bike that has an issue, please return it to the closest dock and hit the button on the dock with the wrench symbol.

What should I do if there's a problem with my bike?

If there’s a problem with your bike, please dock it at the nearest station and press the button on the dock with a wrench symbol on it. This will turn the light on the dock red so no one else can use the bike before our technicians can fix it. You can also turn the seat backward on a red-lighted bike, so members can see from afar that it’s broken.

What should I do if I can't dock my bike?

If you’re having trouble docking a bike, please try a different dock. Make sure you’re pushing your bike all the way into the dock. If holding the bike and pushing from the handlebars isn’t working, some people find it easier to push the bike in by the seat, while holding only one handlebar to guide the bike.

If you’re still having trouble, please call Customer Service at (855) 898-2378. Whatever you do, don’t just leave a bike unlocked if you can’t dock it – you could be charged for additional usage fees if your bike isn't docked within 30 minutes, or charged a lost bike fee of $1200 if your bike is not docked within 24 hours.

What should I do if I need to return my bike and the station is full?

If there are no available docks at the station you’d like to use, you can find a nearby station on Transit App, the website Station Map, or the station kiosk. If you’re nearing the 30-minute ride limit and want to avoid usage fees, we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.

What should I do if I can't find a bike when I need one?

If there are no bikes available at the station you’d like to use, you can find nearby stations with bikes on Transit App, the Station Map, or the station kiosk.

What should I do if I crash my bike?

If you are injured, call 911 immediately. You should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.

Within 24 hours of the incident, you must also notify Bike Share Toronto of the facts of the crash by calling Customer Service at (855) 898-2378 and speaking with a representative.

The bike remains your responsibility until it has been properly locked at a dock or handed over to a Bike Share Toronto representative. If you aren’t able to dock your bike, please call Customer Service and we will send someone over to help you.

What should I do if my bike gets lost or stolen?

Customers are responsible for their bicycles from the time they remove it from a dock until they securely dock it again. If a Bike Share Toronto bicycle is stolen while it is checked out, the customer needs to file a police report by calling the Toronto Police Service information line at (416) 808-2222 and by calling Bike Share Toronto customer service at (855) 898-2378 to resolve the situation. You may be responsible for the cost of recovery or replacement of the bike, up to $1200 (+ tax).

What should I do if I find an abandoned bike?

If you find an abandoned bike, please call Customer Service right away at (855) 898-2378.