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Customer Service

Phone: (855) 898-2378
Email: customerservice@bikesharetoronto.com

If you are emailing us about a service issue, please include the email address associated with your account or your key number (found under the barcode on your membership key), so we can locate your record and assist you more promptly.

FAQ

Check our Frequently Asked Questions to see if the information you are looking for is there. Here are a few common questions:

How does Bike Share Toronto work?

Bike Share Toronto is designed to be a convenient way to get around the city, and is ideal for short rides and one-way trips. Join as a member or purchase a pass, and you’ll get access to 2,000 bikes across the city. Pick up a bike at one of 200 stations whenever you need one, and drop it off at any other station when you’re done with your ride. Take as many rides as you want while your pass or membership is active. Visit How It Works to learn more.

How do I take out a bike?

If you're an Annual Member, you can insert your bike key into a dock to unlock a bike. If you purchase a Day Pass, you'll get a ride code, which you'll type into the keypad on the dock. Once you've successfully inserted your member bike key or entered a ride code, the light on the dock will turn green. This means the bike is unlocked. To remove it from the dock, pull the bike out by the handlebars or lift the bike by the seat to release it.

How long can I keep a bike out?

The first 30 minutes of each ride are included in the membership or pass price. You can keep a bike out for longer, but additional usage fees apply.

What are the fees if you keep a bike out longer than 30 minutes?

If you keep a bike out for longer than 30 minutes at a time, you will be charged an extra $1.50 for the first 30 minutes over, $4 for the next 30 minutes, and $7 for each additional 30 minutes after that.

How do I return a bike?

You can return your bike to any station with an open dock – you don't have to bring it back to the station where you picked it up, making Bike Share Toronto ideal for one-way trips. Find available docks on the Station Map or mobile app. Line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly (don't slam it!). Wait until the light on the dock turns green to make sure it's locked.

What should I do if I need to return my bike and the station is full?

If there are no available docks at the station you’d like to use, you can find a nearby station using Transit App, the website Station Map, or the station kiosk. If you’re nearing the 30-minute ride limit and want to avoid usage fees, we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.

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